Project Manager – Stop asking “why did you do that,” ask this instead

Headliner photo, project manager. Photo by Alex Proimos, https://www.flickr.com/photos/proimos/

As a project manager leading change and as a functional supervisor, I often find myself wanting to ask someone – “why did you do that?”  When I ask my 9 year old daughter this question, two things happen: she shrugs her shoulders, and I feel stupid.  If this question slips out accidentally at work, I get the adult version of a shoulder-shrug: the answer that starts with “I don’t know, I guess I was just…”  There are a lot of reasons why this isn’t a great question, and there are better questions for probing why someone “did that.”

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